Do's

Obtain pre-authorization from GHPL 3-4 days prior to admission for Elective cases before visiting the NWH. Produce the ID card and obtain pre-authorization letter for availing admission and cashless treatment. In case preauthorization is not obtained by the policy holder from GHPL, ensure that the NWH obtains it prior to admission. Leave back all the original documents and the signed claim form with NWH at the time of discharge. Contact local GHPL office in case of any query. Make the payment to the NWH for the expenditure over and above the eligible limit and for the Non-Reimbursable items under the mediclaim policy. In case of emergency produce the ID card for availing cashless hospitalization from NWH.Ensure that the Pre-Authorization is acquired from GHPL within 24 hours of admission under Emergency. In case of availing treatment at Non NWH, inform GHPL about the admission and forward the complete documents and claim form with signature within 7 days from discharge. In case the policy holder requires treatment in any other part of the country, contact GHPL office for availing information on the network hospital.

Donts

Don't insist upon admission for investigations or evaluation purpose. Don't carry back any original document at the time of discharge from the hospital. Don't forget to sign on the Claim Form. Don't insist on planned admission at NWH without obtaining the pre authorization from GHPL.

Note: Expenditure towards Registration / Admission Charges, Attendant Pass, Extra Bed for attendant, Bed retaining charges.Expenses on luxury items like Radio / TV / Air Condition / Laundry / Telephone, Expenses on Vitamins, Tonics, If not related to treatment, sanitary items, special duty nursing fee, food and beverages for attendant, Xerox / certifying charges, vaccination / nutrition and dietics, expenses or spectacles / hearing aids etc., to be paid by the policy holder.